Refund policy

Returns
We work with the reputable vendors for prints and conduct quality control assessments periodically to ensure you are receiving quality materials. Since prints are produced on demand, we do not accept returns for "Buyers Remorse" - only for damaged or defective items. 

Please submit any claims for misprinted/damaged/defective items within 4 weeks after the product has been received. For packages lost in transit, please submit claims no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.  Returns must be authorized in advance by Dawn Nagle Gallery - please email us at nagledesign@gmail.com and we will get back to you within 2 business days.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@dawnnaglegallery.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, if arrived damaged. Once the returned item is received, a gift certificate will be mailed to you.